Identity Theft

What do I do if I think I’ve become a victim of identity theft?
If you suspect that someone has gained access to important personal information such as your Mutual Bank account number or your social security number and may use that for any illegal purpose or to withdraw money from your account, immediately call the phone number on your account statement or contact the nearest Mutual Bank banking center.

The Federal Trade Commission (FTC) provides a variety of useful information and resources to identify theft, including an ID Theft Affidavit for disputing accounts opened in your name and without your authorization. Visit the FTC Theft Web site.

How do I contact the credit bureau about any identity theft I suspect on any of my accounts?
If you suspect you might be a victim of identity theft, contact any of the three major credit reporting agencies to place a fraud alert on your credit file. You can also order a credit report to identify any unauthorized activity.

• Equifax 1-800-525-6285
• Experian 1-888-397-3742
• Trans Union 1-800-680-7289
  

What do I do if my ATM or Check Card is stolen?
Report your lost or stolen ATM or Check Card immediately.

• During business hours please call 1-630-758-0600.
• After business hours please call 1-800-523-4175.
  

What do I do if my credit card is lost or stolen?
Report your lost or stolen credit card immediately.

• Within the continental United States , call us at 1-800-558-3424
• From Outside the United States, call us collect at 1-701-461-0125

We’ll cancel your card and issue a replacement immediately. You won’t be liable for any unauthorized purchases or withdrawals from your account when you notify us promptly.